01234 924080

Frequently Asked Questions

Ordering


  • How do I place an order?

    The easiest way to order from us is through this website. That way we all your details can be recorded accurately and securely. We can take orders via email, however this can take longer to process, but if you wish then please include all specifications sizes, finishes, quantities, artworks and delivery address.

  • How do I pay for my order?

    Payment is required at checkout and we accept payment via credit/debit cards which are processed using a secure payment gateway provided by Stripe.com.

  • What is the turnaround time?

    In the vast majority of cases, our turnaround time is 3-4 working days from when order details, payment and artwork are confirmed and received. Please note that some materials and products require a longer turnaround time. Turnaround time can be affected by artwork and payment related issues, for which we cannot be held responsible.

  • Can I book my printing in advance?

    While we are able to take your order in advance, due to the nature of our business we cannot pre-book printing days. However if you would like to email us with details of the order, artwork availability, required delivery date etc then we can check our scheduling and confirm if this will be possible.

  • Can I get my print quicker? What if I pay more?

    In some cases depending on our current workload and scheduling we may be able to help in this regard and bring your order forward onto the end of another print-run. Please note, this service is not always available and is subject to a charge of £50 or 20% of the order value (whichever is greater).

  • Can you deliver my order to more than one address?

    Yes it is, however each delivery address will require its own order and delivery charge.

  • Do you offer a discount?

    Such is the nature of our business that our prices are based on fixed costings and low margins, therefore we cannot offer discounts on most orders. However, if you have a large order (typically 100m2 or greater), then please email us the details and we might be able to help you with a bespoke quote.

    From time to time we may offer discounts on certain products as part of a marketing campaign.

  • Can I setup a credit account with you?

    For continued business orders we may consider allowing a credit account at our discretion and subject to a credit check. Email for details.

Delivery


  • How are your orders packaged?

    YES, all orders are sent out as plain label with no mention of eagleprint.co.uk and no paperwork or delivery notes are included.

  • I'm a design agency, do you deliver direct to my customer?

    YES, we delivery to any address in the UK.

  • What is the cost of delivery?

    The delivery cost will depend on the size of your order, material, weight etc and whether you require any timed deliveries from our couriers. Please refer to our delivery page for full information or email us for exact pricing for your order.

  • When will I receive my order?

    Orders are sent using a next-day delivery service, however Scotland and some remote areas of the UK may require an additional day to arrive.

  • What couriers do you use?

    We use a variety of reliable couriers depending on the individual order and timescale, but usually TNT is our preferred courier where possible.

  • Can I track my order?

    Tracking information is provided on orders sent from our main production facility and where available we will email you the details when your order is dispatched from us.

  • My order has arrived damaged! What should I do?

    Obviously all orders leave us in the best condition, however from time to time orders may get damaged in transit. If so, then PLEASE SIGN FOR THE CONSIGNMENT AS DAMAGED, otherwise it can be very difficult for us to claim back from the courier and resupply you with the goods.

  • Can I collect my order from you?

    As we are an internet based business we prefer not to allow members of the public onto our facility to collect orders.

Artwork


  • How do I setup my artwork?

    We supply InDesign, Illustrator, EPS and PDF templates for nearly all of our products. These can be downloaded from each respective product page.

    The templates are generic and not branded/identifiable as originating from Venture Banners, so you can safely pass them on to your customers.

    The templates are setup at 20% of full size and should be supplied as per our artwork requirements.

  • Do you charge extra/more if I supply multiple artworks?

    No, we do not charge more for different designs. You can supply one design to be printed fifty times, or fifty designs to be printed once each - the cost remains the same.

  • How much room should I leave for hems and eyelets?

    We recommend leaving at least 60mm space in from the edge of your design for important content such as text or logos.

  • What is a 'quiet area'?

    This is an area of your design that should be used for background imagery and colours only. This can serve two purposes:

    - Allows the fitment of our products such as roller banner rails/units, and graphic finishing such as pole pockets and flag hems without these interfering or overlapping important elements of your design, such as text and logos

    - Can provide a continuation of your design in areas where the graphic may not be easily seen, such as end panels of our Pop-Ups

  • Can you print Pantone colours?

    While we can't print Pantone colours themselves, we can print artwork containing Pantone colours. Our systems will try to match the Pantone colours in your artwork as closely as attainable. However, we must be notified of these when placing your order and these must be included within your artwork. Please note, we cannot guarantee accurate replication of all Pantones.

    If you require a printed sample before placing an order, please speak to one of our sales team who can arrange this for you.

  • How do I allow room for pole pockets?

    These can be very confusing, so we've created a guide on how to setup artwork for pole pockets.

  • How do I send you my artwork? Can I email it?

    As we deal with hundreds of large files each day, we have a restriction on file size for attachments sent via email, so we kindly ask that you supply any artwork via WeTransfer. This ensures that we receive your artwork and prevents delays. Artwork sent via email will often not reach us and can delay orders.

  • Do I have to use your WeTransfer service?

    While we prefer files to be sent this way, you are welcome to provide your artwork via another hosted service such as YouSendIt, MailBigFile etc. If you already have your link ready, you can enter this when placing your order.

    If you are sharing your artwork with us via Dropbox, please note that we do not use a Dropbox account to accept files. Instead, please share a download link to your file(s)/folder by following Dropbox's instructions.

  • How many eyelets do you put in?

    Our standard distribution of eyelets is one per metre. If you require a different distribution or specific placement of eyelets, thatís no problem at all - simply let us know what you need when you place your order.

  • Do you keep hold of artworks from my past orders?

    If you uploaded your artwork to us via WeTransfer or YouSendIt, the link will remain active for one month. While we donít keep these files on record, we do keep the processed files from our studio, though these will contain additional items such as hem and eyelet indicators as well as order identification information.

  • Do you supply proofs?

    We cannot provide digital proofs prior to printing. We can sometimes provide printed proofs, but these are usually reserved for large orders and are supplied at our discretion.

  • Do you add any form of identification to the banners?

    We do add a small amount of information to the rear of our hemmed PVC banners, but not on trimmed-to-size graphics. This information is not identifiable or branded as originating from eagleprint.co.uk. The information generally consists of the target dispatch day, order number and quantity required, and sometimes includes finishing notes.

    This text is purely to aid our production staff in collating and packing your order. We ensure that this text is only ever included on the rear of your graphic(s) and will never be seen from the front.

  • Can you make changes to my artwork?

    If an artwork has been supplied in an editable fashion (with text outlined etc), we may be able to make a minimal modification for you. However, substantial changes will require a studio fee of £40/hour

  • What if there's something wrong with my artwork?

    If artwork cannot be used to produce what has been ordered, we will advise you of this and request how you would like to proceed.

    Please note that we cannot be held responsible for issues contained in the supplied artwork itself such as spelling mistakes, grammatical errors, RGB colour mode, overprint, resolution, missing fonts and missing images. To avoid these issues, please ensure your artwork adheres to our artwork requirements.

    If an artwork size is different to the ordered size, the ordered size always takes precedence. This is due to the fact that artworks from our customers are supplied in a variety of scales.

    With subjective issues of quality such as image resolution, we will sometimes advise you if the quality is extremely low, though again, we cannot be held responsible if the artwork is supplied in such a manner and isnít suitable for your needs.

Other


  • How do you invoice me?

    Paid invoices are sent via email to customers that have already paid for their order. This will be sent shortly after approx. delivery date.

    Customers with a credit account are sent invoices via email shortly after approx. delivery date.

  • Do you offer reprints/replacements/refunds?

    In the event of misproduction, faulty products or damage during delivery, we are able to resupply affected items. Please note that we usually require a photo of any items in question before we can resupply them.

    If items have been delivered and signed for as received in good condition and damaged during transit, or damaged as a result of opening, mishandling, mistreatment, vandalism, heavy weather conditions or other circumstances out of our control, we are unable to offer reprints, replacements or refunds.